Return Policy

Returns

We are extremely focused on customer satisfaction and we promise to do our best! We want to deliver joy and excitement with every package, but we will only be able to accept returns if the items received are different from what was ordered and/or your items are damaged upon receipt.

All Print-On-Demand sales are final unless there is an error/issue with the print itself. Some color changes may be noticeable between the screen picture and the product due to the backlighting of your monitor and/or the product material. If there are any problems with your Print-On-Demand product Contact Us.

Please do not send your purchase back to the manufacturer. Contact us at support@chilluxx.com and we will take care of your claim either by giving you a return address or sending us photos of the product.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a timely manner. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@chilluxx.com for more exchange details. 

Warranties (if applicable) 

We are proud to say that all of our electronics (any light and/or diffuser products) purchased from our store come with a warranty of up to 90 days after the delivery. This covers any manufacturing defects, in which case we will replace or refund the device.

Our warranty does not cover normal wear/accidental damage done to the device.

If you have more questions or need more details, send us an email at support@chilluxx.com or use the Contact Us page.